Joseph Jewelry Store Information
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I cannot say enough positive things about Joseph Jewelry. Although everyone we encountered at Joseph was delightful to work with, Bonnie and Danny exceeded all of our expectations with respect to the end-to-end process. Joseph is a custom jeweler and their display pieces are unique and unlike anything we had seen previously. A truly individual ring was a must-have for my fiancée and Joseph could not have been better suited to our needs. After looking at so many similar-looking rings elsewhere, at Joseph, we were immediately struck by finding two different designs we liked with accompanying wedding bands. I preferred one and she the other, but that is the benefit of working with a custom jeweler--we were able to describe the aspects each of us liked about one design or the other. We worked closely with Bonnie through multiple design consults (mostly because we had endless questions) and she was always supremely gracious and took the time to make sure we were absolutely pleased with the melding of the two styles into one, truly unique hybrid. At Joseph, it's clear there is an emphasis on ensuring that the end result of these design consults, CAD proofs, and ultimately wax modeling is that you end up with the perfect ring. It was also truly remarkable how flexible Joseph was with last-minute changes. We had worked with Danny on finding our center stone and discussing the brightset adorning the sides of both rings . He was knowledgeable and professional, patiently showing us different examples of center stones as well as providing quite an education on the 4 Cs of diamonds and how it would affect the final product. We felt very comfortable that we were getting the right balance of cost and value, not simply buying the most expensive stones we could afford. And at nearly the end of the process--design complete, model complete--we found that we wanted a larger center stone, it turned out to be no problem at all. Danny e-mailed 3 examples for us to choose from and had 2 delivered to the store in mere days. They didn't skip a beat where I thought this was going to have a lot of design implications and overhead. Lastly, despite our repeated assurances to Joseph that we weren't in any rush as to the completion date, leave it to me to wait until the 11th hour to ask if it would possibly be ready in time for her birthday--as I recall, the delivery date was still some time away. I never heard a "no", not even a concerned, "hmm...." Instead, Bonnie got back to me within minutes (their online messaging system is really awesome) saying that it would be no problem. Delivery was a breeze and they clearly stand behind their product, asking that the rings be brought in twice yearly for cleaning and inspection. Having that kind of peace of mind with such a large and important purchase is and was a real relief for both of us. I have already referred multiple friends to Joseph and would not hesitate to work with them again in the future. Every time my fiancée gets oohs and aahs from friends, coworkers, heck, even random strangers on the rings, I'll think fondly on just what a wonderful experience it was working with Joseph Jewelry to realize the design of her dreams.
