Stone Replacement
Jewelry is meant to be worn, and that means that it is subjected to all kinds of wear and tear that can potentially cause damage over time. Fortunately, our expert craftsmen can perform all types of fine jewelry repair, and that includes stone replacement. Whether you've lost a stone or one has been damaged, we can find a perfect replacement and put it in for you so the piece you get back is as good as new.
Process Overview
Putting in a new gemstone properly requires skill and experience, both of which our expert craftsmen have in abundance. While each job involves a unique set of considerations, they all generally progress following the steps below.
- The first step in the gemstone replacement process is to clean the piece so that we can make sure there's no additional damage that needs attention and repair.
- Next, we find a gemstone that will fit and that matches the other stones in the piece, if necessary.
- Once we have the stone, we'll set it in place, exactly the same way the old one was.
- Finally, we'll repair any damaged beads, prongs, or any other part of the setting in order to ensure that the new stone is properly and securely held in place.
Matching Stones
Especially if we're replacing one of several gemstones contained in the same piece, it's essential that the stone we use matches those other gemstones in every possible way. That's why our gemstone experts take great care when selecting the gemstones we use in the replacement process. We have extensive experience evaluating and selecting gemstones, and we take full advantage of this to ensure that the gemstone we use for your piece will restore it to its original appearance perfectly.
Refinishing
Since resetting stones, and potentially repairing the settings, can impact other parts of the piece as well, we completely refinish each item before returning it to you. Our experts will complete any replacing required, and we'll polish your piece so that it looks just like new when you get it back.
Other Considerations
Some gemstone replacement projects are more straightforward than others, but you can be sure that no matter what is involved, our skilled artisans have the skills and knowledge to get the job done right. Not only do they bring years of experience working with fine jewelry to the table, but we make sure they have access to all of the latest technology and top-of-the-line tools so you can have confidence that the work they do will be of unmatched quality and craftsmanship.
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I had Joseph Jewelry design and create a custom engagement/13th wedding anniversary ring for me entirely online. I was very nervous making an online purchase of this magnitude. A few thousand dollars isn't chump change for us. You make a good faith down payment, and then a kind of pay as you go type thing that made me much more comfortable spending that kind of money online. Another thing that made me very comfortable was their outstanding customer service. Right away Andrea answered my first email and we began discussing what I was looking for. She answered all of my emails in a very timely manner. In fact the customer service I received during the entire process was exceptional. Next thing was the design process. They make it very easy. Their website works flawlessly, easy to use and navigate. Pictures can be uploaded when you create an account so that you can show them your ideas. Or you just tell them what you're thinking, and then they come back with a drawing of what they think you want. If its not quite right they keep tweaking it until you're 100% happy. When I gave them my ideas Bonnie came back with drawings that were dead on, as if she had read my mind. I was completely impressed. She is awesome. Helpful, patient, and very sweet. I was picky about my center stone and Danny made sure I got exactly what I was asking for...again, Awesome customer service. They ALL honestly care about making you happy. They are happy to answer questions, or educate you on anything you may not understand. When my ring was finished (2 days ahead of schedule) Mike made sure my ring was shipped the same day, UPS 2nd day (free) and got me the tracking number within 15 minutes of my final payment. And finally...the ring. OMG. I have never seen such a stunning, glorious, magnificent, gorgeous, flawless piece of jewelry in my life. Ever. I really cant even find the words to adequately describe how in love with my ring I am. Its even more beautiful than anything I could have imagined. The craftsmanship is superb. The stones, exquisite. They have a loyal customer for life. I'll never buy a piece of jewelry from anyone else. Thank you to everyone at Joseph Jewelry for a wonderful experience, and a family heirloom.
