When you have beautiful fine jewelry, you want to display it to the world. That is what it's for, after all. But wearing your jewelry also exposes it to various hazards and forces that can cause different types of damage, including the thinning of the channels holding your gemstones in place.
When this occurs, the setting may no longer be strong enough, and you can begin to lose gems. Whether your stones have actually begun to fall out or you just noticed that they're a little loose, our experts can help by providing professional channel repair. We'll restore your channel setting to its original strength, and tighten all gemstones to ensure they stay properly in place so you can continue wearing your favorite pieces without worry.
Regardless of the extent of the wear your piece is exhibiting, we can complete quality channel repair without changing the overall appearance of your piece at all. We'll take all of the individual features of your piece into account as we proceed, but the general steps we follow for every custom channel repair remain the same to ensure you receive the highest possible quality service.
To complete this type of channel repair, we make use of state-of-the-art laser technology, which allows us to direct intense heat only on the precise spots where it's needed. Many types of gemstones can be damaged by heat, and so with these lasers, we can work in close proximity to the gems in your piece without harming them at all.
In the hands of our expert craftsmen, these laser tools ensure that you will get your jewelry back with a fully restored channel setting, and there will be no sign whatsoever of the work that we did.
If you did lose any gemstones due to a deteriorating channel setting, we'll reset them for you or source replacements that match your existing stones. We also have the skills and knowledge required to identify the composition of the metal used in your piece so we can match it exactly during the repair process.
And all of this means that you get your favorite piece of jewelry back looking even better than the day you bought it, so you can show it off once again without worry.
The reason I chose Joseph Jewelry was because of their web site, great customer service, and the ability to make custom designs. When I started off looking for an engagement ring for my fiance, I looked everywhere for a ring that both my fiance and I liked. I found the perfect vintage Victorian era ring (fiance approved) however, being vintage, only one was available and of course sold before I had a chance to buy it. However, I decided a custom made ring would be better suited for us, since it wouldn't need to be resized or refurbished. The custom ring also had the benefit of looking vintage, but with all the durability of a new ring. We're from Texas, so at first I started looking in shops in Texas. I found several in Dallas and Houston, one never responded to my email and the other answered very quickly. At first the shop was very enthusiastic about my idea, but as I asked more questions their responses got slower and slower. They didn't tend to really answer my questions, and the messaging system was a pain to use so I ultimately started looking at shops out of state. I found Joseph Jewelry by accident, but I found their site to be so much easier to navigate than others. Their messaging app was also way easier to use than the previous shops I had worked with. Their message starts with this prompt: List: To begin your new design, 1. Please describe your ideas of what you would like to create. 2. What is your budget for this project? 3. What is the finger size for this project? 4. What type of Gemstones would you like to use? 5. What size Gemstones would you like to use? I had uploaded some pictures of the vintage ring I had found, and answered all the questions. Within an hour Joseph (the man, not the shop, the actual man), whereas the other place I had tried took a week to message me. He simply said, "Hi Baylor, we can recreate a ring that looks identical to images 1 and 2, we can even make it look better." and asked. "Do you want to get started?" The rest was even easier. Everything I asked for, they did and they offered advice if something I wanted might not have been the best idea. When we got the ring priced up, they asked for down payment on the ring. I had to wait about 7 months before I could pay the down payment, but when I was ready, I messaged them and they responded quickly, like normal, I payed, and every thing was a go. After the down payment was payed, I had the ring in my hand in a little over a month. In that month before they started working on it, their designer, Usiel, sent me a 3D PDF file of the ring so I could see what the ring was going to look like and if anything needed to be changed. If I wanted to see how something looked he would change it and send it to me, normally within 5 hours. As soon as I was satisfied, with the way it looked, they put the ring into production. As the ring was being made they would send me updated photos. When the ring was finished they sent me some very nice digital photos of it and shipped it to my address for free. The ring arrived in a little box that said, "Joseph Jewelry" on it and along with it there was an envelope with an appraisal and a pamphlet with all the info about the diamond. We've been extremely satisfied with the purchase.