Gemstone Repair and Polishing
The gemstones in your rings or other pieces of fine jewelry are likely the most eye-catching elements included, and maintaining their sparkle is vital to ensuring the enduring beauty of the piece. But just like anything else, they can become damaged, scratched, or broken over time due to an accident or simply normal wear and tear.
In order to keep your piece looking like new, we offer comprehensive stone repair and polishing services to address any issues you may have with the gemstones included. The stones in rings in particular are especially vulnerable to damage, as your hands are constantly coming into contact with all kinds of surfaces that could potentially cause damage.
Process Overview
Whether you need a small chip in your stone repaired, or you want to take an older stone and have it recut to create a more modern look, our expert jewelers are up to the task. We'll take all unique elements of your piece into account when working on it, but in general, the process we follow for all of these types of jobs is as follows.
- First, we'll assess your gemstones to determine if there was material lost and how best to go about restoring the stone's original appearance.
- Next, our gem cutter will resurface the damaged area by shaving away layers from the gem evenly from every angle. This ensures that the symmetry of the stone is preserved at the same time that the original shape is recovered.
- Once the proper shape is achieved and all signs of damage have been removed, we'll re-polish the stone so it shines like new.
Restoring and Reshaping
There are several situations in which you may want to come to us for gemstone repair and reshaping services. While damage is the most common reason, you may also simply want to change the shape of an existing stone, which is something our experts can accomplish with ease.
If you're trying to modernize an older piece of jewelry, one great way to go about it is to adjust the cut of the gemstones to a more modern variety. Different types of cuts have gone in and out of fashion over the years, and so you may find that a piece you love incorporates an outdated style that you'd like to update. Or you may want to give a new piece a bit of antique flair by resurrecting an older style cut, which is something we can do for you as well.
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I seriously have not had better customer service in my life than I had with the folks at Joseph Jewelry! The entire experience when looking for that perfect engagement ring can be somewhat intimidating, especially for first time buyers. I had shopped around at a few different places before coming here, and I couldn't find anything that I liked, let alone a shop I felt comfortable going into. Every other place I went to the employees would jump on you as soon as you opened the door, and would hover around you making the entire experience fairly uncomfortable. While the folks at Joseph Jewelry obviously say hi when you walk in, and asked you if they could help with anything, they didn't stand over my fiance and I as we browsed. They polity waited for us to ask for help, and when we did they made it so we felt comfortable and not rushed in the process. Andrea was the person who initially helped us, and she was so nice, and very knowledgeable about each piece in all the cases. We looked at quite a few options, but when my finance found the ring, that was it. What I found to be different about Joseph Jewelry was that they could customize everything about the ring, and they can actually work around your budget, not just say they can unlike of some other places I had been to. Once you find the ring, it comes time to customize it and this is where Joseph Jewelry, in my opinion differs from other Jewelry stores. Finding the ring is just the beginning, it's after that where they truly shine. You sign up for an account with them, which is what you use to message back and forth with the person doing the customization, I had Usiel. Usiel was amazing, he truly embodies the meaning of customers service, and going above and beyond a customers expectations. They start with taking what you talked about with the sales associate, and create a CAD rendering of the ring. They then send you a message through the account you set up before hand with the renderings and you either approve, or reject the design. In my case I 100% approved the design, it was beautiful. However, my fiance didn't know that I had started this process and started talking about changes she would have made to the ring about 3 days into the process. When she tried the ring on initially she did so with the corresponding wedding band, which was a little thicker than the actual engagement ring. Usiel was great, didn't even question it, or push back, he just said not a problem and sent me another CAD rendering with the changes. We messaged back and forth the entire time, and he kept me up to date with everything. Words cannot truly express my how happy I am by choosing them. The ring came out gorgeous, and my finance was blown away when she saw it. We'll be 100% coming back for both our wedding bands closer to the wedding. I know there a countless jewelry store options to choose from, but if you take anything away from reading this review please go there first, I promise you, you'll be blown away by your experience there.
