Sometimes one or more prongs in a ring or other piece of fine jewelry will be damaged or worn to the point that they need to be replaced. This is a highly technical process, and it's one that our experts have extensive experience in. We'll replace as many prongs as necessary to ensure the integrity of your piece and the security of your gemstones, and we'll return it to you as good as new.
While every repair job will involve a slightly different set of challenges, we follow the same general process steps for each piece in order to ensure the highest quality of work every time.
In general, damage or excessive wear on the prongs in your jewelry will require either re-tipping or replacement. There are various factors that will influence the decision about whether to re-tip or replace, and our experts can help you make that determination based on knowledge accumulated through their many years of experience with this type of work.
Re-tipping is generally best in cases where the prong has been worn down through years of regular wear until it isn't thick enough to perform its required functions anymore. Replacement is required when damage has been done that compromises the integrity of the setting and the security of the stone.
Because many gemstones can be damaged by exposure to heat, we use highly focused lasers to complete all steps in the prong replacement process. This allows us to direct the heat precisely where it's needed, while avoiding damage to gemstones or other features of the piece.
When we say we'll return your item to you as good as new, we mean it. So once we're finished with prong replacement, we'll also re-plate your piece if necessary, and we'll then refinish it to restore its original look completely.
It took over five jewelry stores before I was directed to Joseph Jewelry by a good friend. I am so glad that she referred me to them! My husband and I were looking to have a round cut diamond eternity band made for me for our 10 year anniversary. We wanted something really special made and reached out to Joseph Jewelry where we met Michelle. She was so helpful in walking us through the process of having my custom ring made. We thought the price was quite reasonable for the work that would be done and we liked that it was done right on the premises (a couple of places we visited had to have the setting done elsewhere, outside the U.S.). Every step of the process, the team at Joseph Jewelry kept us updated and delivered the ring much earlier than anticipated. The ring is absolutely gorgeous! At 5.5 ctw and set to perfection, it is a real stunner. I hope you will consider this wonderful jeweler if you are ever looking to have a special piece of jewelry made! I would highly recommend! Thanks Michelle and the team at Joseph Jewelry!
