Sometimes one or more prongs in a ring or other piece of fine jewelry will be damaged or worn to the point that they need to be replaced. This is a highly technical process, and it's one that our experts have extensive experience in. We'll replace as many prongs as necessary to ensure the integrity of your piece and the security of your gemstones, and we'll return it to you as good as new.
While every repair job will involve a slightly different set of challenges, we follow the same general process steps for each piece in order to ensure the highest quality of work every time.
In general, damage or excessive wear on the prongs in your jewelry will require either re-tipping or replacement. There are various factors that will influence the decision about whether to re-tip or replace, and our experts can help you make that determination based on knowledge accumulated through their many years of experience with this type of work.
Re-tipping is generally best in cases where the prong has been worn down through years of regular wear until it isn't thick enough to perform its required functions anymore. Replacement is required when damage has been done that compromises the integrity of the setting and the security of the stone.
Because many gemstones can be damaged by exposure to heat, we use highly focused lasers to complete all steps in the prong replacement process. This allows us to direct the heat precisely where it's needed, while avoiding damage to gemstones or other features of the piece.
When we say we'll return your item to you as good as new, we mean it. So once we're finished with prong replacement, we'll also re-plate your piece if necessary, and we'll then refinish it to restore its original look completely.
How do you put into words the feeling you get when you open the box for the first time and see the ring you thought could never exist? Words cannot convey the exceptional quality and craftsmanship that make up this ring. I live in Alaska and went to every store I could find and it felt like I kept seeing the same 30 rings over and over so I sought out to find something different. I found Joseph at 3 am while googling ring styles that I liked. There it was, like a bright shining star saying "click me". I started working with the gang at Joseph and a few weeks later, my ring was made to my exact specifications. The communication is excellent and the customer service exemplary. If you are hesitant about ordering a ring from online like I was, don't be. You will get exactly what you ask for and more. I can't wait to have my stones set and see the finished product. Please do business with these fine folks. You won't be disappointed!