Sometimes one or more prongs in a ring or other piece of fine jewelry will be damaged or worn to the point that they need to be replaced. This is a highly technical process, and it's one that our experts have extensive experience in. We'll replace as many prongs as necessary to ensure the integrity of your piece and the security of your gemstones, and we'll return it to you as good as new.
While every repair job will involve a slightly different set of challenges, we follow the same general process steps for each piece in order to ensure the highest quality of work every time.
• The first thing we do for any prong replacement project is to thoroughly clean and inspect the piece. That way, we can see exactly what we're working with and whether or not any additional prongs will require our attention.
• Next, we remove the old prong at its base, and then drill in to create an attachment point for the new prong.
• We then add a new wire and shape it appropriately to take the place of the old prong and also to maintain the integrity of the piece.
• Once the new prong is in place, we'll check all gemstones to ensure they're secure, and we'll complete any additional steps to restore the piece to its original condition.
In general, damage or excessive wear on the prongs in your jewelry will require either re-tipping or replacement. There are various factors that will influence the decision about whether to re-tip or replace, and our experts can help you make that determination based on knowledge accumulated through their many years of experience with this type of work.
Re-tipping is generally best in cases where the prong has been worn down through years of regular wear until it isn't thick enough to perform its required functions anymore. Replacement is required when damage has been done that compromises the integrity of the setting and the security of the stone.
Because many gemstones can be damaged by exposure to heat, we use highly focused lasers to complete all steps in the prong replacement process. This allows us to direct the heat precisely where it's needed, while avoiding damage to gemstones or other features of the piece.
When we say we'll return your item to you as good as new, we mean it. So once we're finished with prong replacement, we'll also re-plate your piece if necessary, and we'll then refinish it to restore its original look completely.
Michael and Adina - Seattle, WA - July 2014 - TrustPilotGreat service, fantastic result My husband and I purchases my engagement ring and out wedding bands from Joseph Jewelry. Our experience from beginning to end was fantastic. Firstly the customer service experience was superb. They ordered in tons of stones, took the time to teach us what to look for and why. They worked with us on the design taking my rough sketches and helped us make design decisions that would protect the stone but still achieve the design elements I was looking for. For my engagement ring I wanted a pretty complex design that involved the prongs holding the stone extending out over the top of the stone. It was very detailed and delicate work and honestly I don't know if another shop could have produced what I was looking for. They had a specialized laser they used to attach the complex prongs. Overall, I'd say they run a very high tech shop. As part of their design process they can 3d print the ring so you can touch, feel the design and even try on the ring before it goes into production. It made a big difference for us because one of the designs I liked on paper wasn't as elegant in 3d. We made several changes to our design based on the 3d printed ring. The end result was stunning. I receive compliments on my ring all the time. I couldn't be happier. For our wedding bands the customer service experience was more of the same. I think my favorite thing about the team at Joseph Jewelry is they consistent transparent communication. Even during super busy times of the year like valentines day, they made sure to set appropriate expectations for delivery timelines. Again the wedding band results were stunning. My wedding band flowed perfectly with my engagement ring and my husbands wedding band is possibly the most classy mokume band I've seen. All of the design work for us had one overarching theme that is truly artist dependent and that theme is elegance and flow. If you are looking to design your own engagement ring or wedding band, I'd highly recommend Joseph Jewelry. If I custom design something else in the future I won't go anywhere else.