Sometimes one or more prongs in a ring or other piece of fine jewelry will be damaged or worn to the point that they need to be replaced. This is a highly technical process, and it's one that our experts have extensive experience in. We'll replace as many prongs as necessary to ensure the integrity of your piece and the security of your gemstones, and we'll return it to you as good as new.
While every repair job will involve a slightly different set of challenges, we follow the same general process steps for each piece in order to ensure the highest quality of work every time.
In general, damage or excessive wear on the prongs in your jewelry will require either re-tipping or replacement. There are various factors that will influence the decision about whether to re-tip or replace, and our experts can help you make that determination based on knowledge accumulated through their many years of experience with this type of work.
Re-tipping is generally best in cases where the prong has been worn down through years of regular wear until it isn't thick enough to perform its required functions anymore. Replacement is required when damage has been done that compromises the integrity of the setting and the security of the stone.
Because many gemstones can be damaged by exposure to heat, we use highly focused lasers to complete all steps in the prong replacement process. This allows us to direct the heat precisely where it's needed, while avoiding damage to gemstones or other features of the piece.
When we say we'll return your item to you as good as new, we mean it. So once we're finished with prong replacement, we'll also re-plate your piece if necessary, and we'll then refinish it to restore its original look completely.
I'm so happy my fiancé & I decided to go to Joseph Jewelry when re-setting my engagement ring. We had heard wonderful things about this shop from multiple people so it definitely stood out to us right away. The diamond in my engagement ring was originally my great grandmother's, so I definitely wanted to find somewhere small and local that we could trust with an heirloom piece like this. I immediately found a gorgeous setting I loved which made the process quite easy! We worked with Erich, who was lovely. He was very helpful and helped guide us, while also giving us space to chat and come to our own conclusions. I was sad when he told us it would take 7-8 weeks to reset my ring, but - they called in just under 3 weeks that it was ready! Yay! I don't know how typical that is so I wouldn't bank on it, but I was so impressed and thrilled with how quick it was and how beautiful my ring turned out. We'll be returning in a few months to pick out wedding bands. I highly recommend this shop for your jewelry needs!