Jewelry Repair Service

Baylor F. - Stephenville, Texas - March 2015 - Google The reason I chose Joseph Jewelry was because of their web site, great customer service, and the ability to make custom designs. When I started off looking for an engagement ring for my fiance; I looked everywhere for a ring that both my fiance and I liked. I had found a ring that we both really liked some were on the internet, but when I went to buy the ring, someone bought it out from under me. I was very upset, because I needed to have this ring for my fiance. So I went exploring for a custom ring design shop that would help me design a ring that looked like the one I wanted. I'm from Texas, so I started looking in all the major cities. I found a shop in Dallas and one in Houston. I emailed them both and one never responded and the other respond very quickly at first, but as I keep asking questions the responses became slow, the answers they provided did not answer my question/s, and they did not have a good messaging system. They messaged via email and did not reply to the old messages so all the messages where split up. I found Joseph Jewelry, by accident, when I missed type an other shop I was trying to visit. I looked around their website and it was very clean and organized. I noticed that they made custom designs so I went to there messenger and sent them a message. The messenger was in browser, like Facebook or an IM service, so all the message were keep neat and together and it had a list of questions for you to answer. List: To begin your new design, 1. Please describe your ideas of what you would like to create. 2. What is your budget for this project? 3. What is the finger size for this project? 4. What type of Gemstones would you like to use? 5. What size Gemstones would you like to use? I had uploaded some pictures to the site and asked if they could make a ring that looked like it and I also answer all the questions above. Joseph (the man, not the shop, the actual man) got back to me with in the hour on a Friday, the other place I had tried, took a week to get back to me. He simply said, "Hi Baylor, we can recreate a ring that looks identical to images 1 and 2, we can even make it look better." and asked. "Do you want to get started?" The rest was even easier. Everything I asked for, they did and they offered advice if something I wanted might not have been the best idea. When we got the ring priced up, they asked for down payment on the ring. I had to wait about 7 months before I could pay the down payment, but when I was ready, I messaged them and they responded quickly, like normal, I payed, and every thing was a go. After the down payment was payed, I had the ring in my hand in a little over a month. In that month before they started working on it, their designer, Usiel, sent me a 3D PDF files of the ring so I could see what the ring was going to look like and if anything needed to be changed. If I wanted to see how something looked he would change in and send it to me, normally within 5 hours. As soon as I was satisfied, with the way it looked, they put the ring into production. As the ring was being made they would send me update photos. When the ring was finished they sent me some very nice digital photos of it and shipped it to my address for free. The ring arrived in a little box that said, "Joseph Jewelry" on it and along with it there was an envelope with an appraisal and a pamphlet with all the info about the diamond.