Kelly M. - Woodinville, WA - July 2016 - Yelp
After my mom passed away a few months ago, I inherited the diamond from her engagement ring. It is a beautiful old stone that has been in our family for generations. It is very sentimental, and I knew wanted to make a custom ring so I could wear it. My first attempt with a custom jeweler many years ago had been terrible, so I painstakingly researched custom jewelers and decided to call Joseph Jewelry (which conveniently, is only about 20 minutes from where I live). From my very first conversation with Andrea, I knew I was in great hands. I stopped by the store a few days after this initial conversation and I was able meet Andrea and show her images of the design I had in mind. (I'll just add that Andrea was able to get me a quote for the ring that day, which was very competitive. It took another jeweler almost two weeks to provide me with a quote for the same project.) Before I had even gotten home, I had a message from Bonnie, my amazing designer, saying she was looking forward to working with me on the ring. Within days, Bonnie had created a 3D proof. She patiently worked with me as I made little tweaks to get the design just the way I wanted. Following my approval of the proofs and before the ring was cast, I was able to see the ring in wax form (a step I absolutely loved). While Bonnie worked with me on the design, Andrea did a stellar job finding matching diamonds to compliment my stone. We went through a few different ideas with these diamonds (from size to color). At one point, Andrea and Bonnie had me come in to the store to look a few options. We set various sized/colored diamonds in my mold to see how they looked together, took them outside to see how looked in natural light... Bottom line, Andrea and Bonnie did everything they could to make sure this ring was absolutely perfect and exactly what I wanted. They knew it was a very special and important piece of jewelry they were helping me to create, and I'm sure they treat all of their customer's projects the same way. Once my ring was finished, I had the pleasure of working with Mike to ship the ring from Washington state to New Jersey (it had always been our plan to do this). I have to admit, I was nervous shipping my brand new diamond ring across the country, but the process was flawless. The ring shipped UPS 2-day, and I picked it up at the UPS Customer Center that Mike kindly helped me find. My experience with Joseph Jewelry was really quite exceptional! Their customer service is up there with the best I have ever experienced. And my new ring is everything I could have hoped for. I absolutely love it, and I know my mom would have, too. I have a few more custom jewelers projects I would like to do, and I can't wait to work with the team at Joseph Jewelry again in the near future.
