Jason T. - Bellevue, WA - Yelp

Before I go on, I just want to say I had an awesome experience at Joseph Jewelry, specifically with the custom engagement ring I got from them. From the start, they were extremely welcoming and I couldn't have asked for more. Their numerous 5 star reviews on Google and Yelp are definitely well deserved! Ok, now that you know you need to check these guys out if you're in the market for jewelry, I'll go into more detail. I had done a ton of research, gone ring shopping with the now fiance, and considered everything. My plan was to get a loose diamond from Blue Nile (father-in-law to be thought he'd be able to get a discount through friends he had worked with there). I had shopped around, and a lot of the places wouldn't set the loose diamond on one of their rings for me, whether it be a liability issue or they just plain didn't want to do it which is perfectly understandable. That being said, I was expecting more of the same when I decided to give Joseph Jewelry a call. I spoke on the phone with Pascale, the marketing director, and she was so nice and easy to talk to! She told me that it was no problem, but there was a setting fee ($375/carat). This wasn't an issue since I was anticipating a good deal on the diamond itself. I was excited and hopeful! Also, She wasn't pushy at all, and really epitomizes customer service, not to mention she was the absolute sweetest! She made me feel very comfortable and at home. I quickly decided to swing in and check out some bands. I told Pascale I was going to come in within the hour, so when I got in I was able to speak with her and she showed me around and worked with me to get an idea of what I was looking for, which was a classic solitaire band where the diamond sits on top of the ring (to really accentuate the centerpiece diamond). We looked at different settings and talked through my desired specifications. She then called over Joseph and he was able to offer his input and ask great questions to make sure we got the perfect custom ring made. I was on a tight schedule and since there weren't too many intricacies, Joseph was able to expedite the process to meet my deadline (within a week or so). He got his design team to work up CAD images for me to see and approve before they started work. If we had more time, they would have been able to produce a mold for me which I thought would be cool too. To add yet another layer, the Blue Nile connection fell through so I ultimately decided to come back to Joseph to purchase a diamond for the ring. Of course he waived the setting fee, included his standard lifetime cleaning, and eligibility for his diamond buyback program (if you ever wanted to upgrade your rock). They were again more than accommodating and helped me pick the perfect diamond. Price was also very reasonable, and I'm even happy the Blue Nile thing fell through! The process was discrete, I was able to message back and forth with Joseph and his team through their website. They kept me in tune with progress and were very good about providing updates. I worked with Usiel and he was very prompt in giving me status and responding to any questions I had. Alright, this review is getting a little long, let me sum it up. Everyone at Joseph Jewelry was a joy to work with and my fiance absolutely loves/obsesses over the ring I got her. We will be coming back for ring cleaning/maintenance and our wedding bands as well. Couldn't be more pleased with how everything turned out, nothing but the highest praise! Go to Joseph Jewelry, you won't regret it!