Joseph Boukhalil (owner and operator) has been passionate about making jewelry for over 30 years. You will feel that passion and excitement present in all aspects of daily business at Joseph Jewelry. Joseph leads his team by example and injects enthusiasm into the atmosphere. It's this atmosphere that will get you excited about letting Joseph Jewelry help you design your custom jewelry.
No expense is spared when it comes to quality craftsmanship. Your piece will be created using industry-leading software; state of the art stereo lithography equipment to create high-definition wax molds (.02mm accuracy); a high-tech, computer-programmed casting machine that produces the highest quality casts possible; and internet technology that allows you to create custom jewelry from the comfort of your home.
You will be working with a team that has over 70 years of experience in the jewelry trade. From autoCad designers to wax carvers to stone setters, you will have access to the best talent possible. You can be assured that to whomever you talk, you're getting the right answers and best advice.
All artisans work on-site, so you will be discussing your vision directly with the designers and jewelers who will be creating your final piece.
Through the patronage and support of our clients, Joseph Jewelry has been named "Jeweler of the Year" four years in a row by the Consumer Business Review and "Best of Citysearch". You too can be one of our extremely happy and loyal customers.
You will be offered a 100% satisfaction guarantee on all custom-designed jewelry. If you are not completely happy you will have one free "remake" within 30 days of your purchase.
You will also be offered a lifetime warranty on all manufacturing done in our shop. Should a problem result from normal wear, you won't pay a penny to have it rectified [1].
You will have up to $600 of your insurance deductible paid should you lose your center stone (purchased at Joseph Jewelry) due to a manufacturing defect. Diamond replacement must be performed at Joseph Jewelry through your insurance company (6 month inspection required) [2].
Your experience will be as stress-free as possible. You will have access to 6 months interest-free, same-as-cash financing to spread out the costs; all pricing is in your control. Since the piece will be made from the ground-up to your specifications you can view a wide variety of diamonds with no down-payment or commitment necessary, and you get to name your deadline and know it will be met.
I've been meaning to hold off on posting my review until the wedding bands for myself and my fiancé were finished, but the staff at Joseph went above and beyond my expectations today, so I'm posting my review early. When my fiancé and I first started talking about engagement rings, we knew that our primary requirement was wanting ethically sourced diamonds. Using that as our starting point, I began researching local jewelers to see what was available (since we wanted to be able to view our jewelry in person if possible), and we discovered that Joseph Jewelry was only a block away from our home and had fantastic reviews. After visiting many stores online, and viewing a few in person, we decided that Joseph seemed the most reliable and had an incredibly impressive array of designs online (which are just as impressive in person). The fact that our design would be custom and unique to us was the icing on the cake. Erich is our closest point of contact, and he's always been great about walking us through details and educating us every step of the way (whether about the design process or the materials used). We never felt pressured or rushed in any way during any of our many visits. If Erich was busy with another client or not in that day, Tony would step in - and he's equally fantastic. Lex was our designer, and had a really quick turnaround time on any changes we requested to our engagement ring design, as well as good advice on alternatives if my requests would compromise the structure and strength of the jewelry itself. Safe to say, the staff never makes you feel like a nuisance - they listen to your thoughts, concerns, and always do their utmost to make their clients happy. As for the custom jewelry designing process itself - it's pretty cool, as others have noted. There's really nothing quite like the combination of seeing the digital renderings and getting to feel a physical wax mold to give you a sense of how the design will look and feel in the end. It's as close to getting to see an actual product as you can get before the jewelry is actually made, helping you ensure that you're truly happy with the design. (And even then, when I actually got to see the final ring in person? So, so much more gorgeous than I was expecting. I don't get excited all that easily, and I was giddy when I finally got to wear the ring.) The experience made it easy for us to decide to return to the same store for our wedding bands. And the second time we went to brainstorm on my fiancé's band, Tony also offered to clean my ring (for free) while we were there. I got to see their steam cleaner, which was super efficient. But adding to all of this, this past weekend I somehow managed to clumsily dent my ring. I was fully prepared to have to leave my ring at the store and pay to restore it, and was feeling pretty guilty for not being more careful. I popped by the store, and Erich immediately set my mind at ease, saying it was no problem. He headed to the back room to talk with other staff, and within minutes, they had my ring back out, polished and cleaned beautifully, and I literally can't tell which side of my ring had the scratch anymore. To me, this is truly service at its finest. Basically - service and style make all the difference. Could not recommend Joseph more if you're shopping around for engagement and wedding rings.
