I had a wonderful experience working with the design team at Joseph Jewelry. I live out of state, so all communication and design work for my order had to be completed online or over the phone. I found the online system easy to use and helpful (especially the CAD design pictures) and the design team were nice and very capable of explaining the different design options and walking me through the whole process. One final positive - my order was under a time crunch during the busy holiday season, and the whole Joseph Jewelry team accelerated their process to get me my ring on time. In all, if you are looking to design a piece of custom jewelry, I highly recommend working with Joseph Jewelry from anywhere in the country.